Returns Policy
All refunds and returns are at the discretion of Big Jon Racing. We will accept most new, unopened items within 30 days of delivery. Returns will not be accepted after 30 days from the delivery date. All returns must be received in new condition in the original packaging. Restocking fees will apply.
If you would like to return or exchange an item, please Contact Us with your order number and details about the item(s) you would like to return. We will respond with instructions on how to return items from your order and issue an RMA (Return Merchandise Authorization). No items should be shipped back to Big Jon Racing without prior permission and an RMA. Once a return is received, it may take 24 to 72 hours for the return to be processed and credit to be issued to the original method of payment. It may take 3 to 5 business days for credit to appear on a credit card.
Shipping Policy
When you place an order, we will estimate shipping based on the shipping option you select. Please also note that the estimated shipping rates for many items we sell are flat rate. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. At times we may need to adjust shipping costs due to changes in how an item ships (i.e. multiple packages, multiple carriers, etc.). We will always contact the customer before proceeding with any large shipment that requires additional charges to be paid. We utilize UPS, USPS and FedEx. If you are unable to receive shipments with a select carrier, please notify us prior to placing your order. There is no shipping charge if you elect to pickup your item in person at the time of placing your order with us.
Damaged and Lost Shipments
If an item is damaged or lost in transit, please notify Big Jon Racing immediately. We must file a claim with the carrier and cannot authorize any replacement shipments, returns or refunds until the claim has been completed. If your package was damaged, please keep all packing materials and send pictures of the damage.
If a package shows delivered but cannot be located at your address, we recommend thoroughly inspecting your property (doors, porches, garages, etc.) and checking with your neighbors. There are instances where packages are delivered to an incorrect address. If the package cannot be located, a claim must be initiated with the carrier within 48 hours of delivery. The shipper will trace the package and determine if the package was delivered to the correct address.
Stolen Shipments
Shipments that have been tracked by the carrier (UPS, USPS or FedEx) and show delivery to the correct address will be deemed as stolen. Packages stolen from a customers residence are not the responsibility of Big Jon Racing or the carrier. Theft is a crime and you may want to contact local law enforcement to file a police report and initiate a claim through your home owners or renters insurance.
California Customers & Similar Emissions States
Due to CARB and other emissions regulations around the United States, particularly within the State of California, Big Jon Racing makes no claims that any of the parts we sell are emissions legal or considered street legal unless specified otherwise. All parts sold by Big Jon Racing are to be considered sold by Big Jon Racing and purchased by the customer for Off Road Use Only and contain chemicals known to cause cancer when located within the State of California.
Hawaii, Alaska, & Puerto Rico Customers
Shipping rates calculated at checkout are tailored to shipments within the Continental US only. Extra shipping fees may apply for shipments outside of the Continental US. In order for us to keep our shipping rates as low as possible, this is a requirement and we apologize for any inconvenience this may cause. We recommend that you Contact Us prior to making any purchase for delivery outside of the continental US. Please be advised that there may be restrictions and some products cannot be shipped to certain destinations.
Revised 5/25/2020